Terms and conditions

1. Who we are and acceptance

PinApprove is a service of WONDERRED S.A.S., a company incorporated in Ecuador ("we"). We offer it to professionals, studios and agencies worldwide.

By creating an account, paying for a subscription or using the service, you accept these terms and the Privacy policy. If you use PinApprove on behalf of a company, you represent that you are authorized to accept them on its behalf.

2. The service

PinApprove lets you upload deliverables, share them with your clients through a link, receive comments and record the approval of a specific version. Your clients ("reviewers") do not need to create an account.

We may improve, change or remove features. If a change takes away something essential from your plan, we will notify you with reasonable advance notice.

3. Accounts

Accounts are created by choosing a plan (including the free one) or by our team, for example for the Enterprise plan. You must provide accurate information and keep it up to date.

You are responsible for your password and for everything done with your account. We recommend turning on two-step verification. Let us know immediately if you suspect unauthorized access.

You must be at least 18 years old to use the service.

4. Plans, payments and renewal

The prices, billing periods, free trials and limits of each plan are those shown when you subscribe. Online payments are processed by Polar Software, Inc. ("Polar") as an authorized reseller (merchant of record): Polar charges you, calculates any applicable taxes and issues the receipt. We do not store your card details.

• Your subscription renews automatically at the end of each period unless you cancel it beforehand.
• If your plan includes a free trial, billing starts when it ends under the terms you accepted, or the account becomes read-only if the trial did not require a payment method.
• If your plan charges for usage, any overage is calculated under your plan's terms and charged in the corresponding period.
• If a payment fails, you keep access for a few grace days; after that the account becomes read-only until the payment is settled.

If we change the price or terms of a plan, your subscription keeps its own unless we notify you at least 30 days in advance; in that case you may cancel before the change takes effect.

5. Cancellation and refunds

You can cancel at any time from Settings · Billing. Cancellation takes effect at the end of the period already paid: until then you keep everything.

We do not offer refunds for partial periods, except for charges made in error or when required by applicable law. To request a refund, write to us at legal@wonder.red; Polar's refund policies also apply to the charges it processes.

6. Your content

Everything you upload (files, comments, project and client names) is yours. You grant us only the permission needed to store it, process it and show it to the people you share it with, for the sole purpose of providing the service to you.

Our team has no access to your content: the internal dashboard only shows usage metrics and billing data. Your files are stored encrypted. We would only access content if required by law or if you ask us to in writing so we can give you support, and it would be logged.

You are responsible for holding the rights to what you upload and for who you share each link with: anyone who has the review link can see the published version and take part according to the settings you choose.

7. Acceptable use

You may not use PinApprove to:

• upload content that is illegal, infringes third-party rights or contains malicious software;
• harass, deceive or impersonate other people;
• attempt to access other people's accounts or data, or circumvent limits and security measures;
• resell the service without a written agreement with us.

We may suspend an account that breaks these rules, notifying you unless the law or security prevents it.

8. Suspension, closure and your data

You can close your account whenever you want. When you close it, or if we close it for a breach, we keep your data for 30 days in case you want to recover it; after that we delete it, except for what we must keep by law (for example, billing records) or as evidence of approvals.

9. Our intellectual property

The software, the PinApprove brand and the design of the service belong to WONDERRED S.A.S.. We grant you no rights over them beyond using the service under these terms.

10. Warranties and liability

We work to keep the service available and working well, but it is provided "as is": we do not guarantee that it will be free of interruptions or errors.

To the extent permitted by law, we are not liable for indirect damages, lost profits or data loss caused by third parties, and our total liability is limited to what you paid for the service in the 12 months before the event. Nothing here limits rights that the law does not allow you to waive.

11. Changes to these terms

If we make material changes to these terms, we will notify you by email or within the service at least 30 days in advance. If you keep using the service after that date, you accept the new version.

12. Governing law

These terms are governed by the laws of the Republic of Ecuador, and any dispute will be settled before its competent courts. If you live in another country, you keep the consumer protection rights that your local law does not allow you to waive.

13. Contact

WONDERRED S.A.S. · legal@wonder.red